Delivery and Returns 

We currently deliver to the United States, the European Union, and the United Kingdom.

Delivery is free for all orders within the United States. For orders within the European Union and the United Kingdom, a delivery fee of €10 applies.

For orders within the United States, delivery typically takes 2–5 business days. If you need your order sooner, please email care@dancewtstars.com, and we’ll do our best to expedite it for you.

For orders within the European Union and the United Kingdom, delivery may take longer depending on the destination.

Once your order leaves our warehouse, you will receive a notification via email or SMS. Delivery will be made directly to your address. If that’s not possible, the package will be redirected to a nearby pick-up point, and another delivery attempt will be made the following business day.

Depending on your location and timing, you may be able to adjust your delivery preferences while the parcel is in transit—for example, to have it left with a neighbor or at a local pick-up point.

You will receive an email with tracking information once your order has been shipped. If you don’t receive your tracking number, please contact us at care@dancewtstars.com.

All orders are insured from the moment they are shipped until they are delivered to you or collected from a local pick-up point.Please note: if you authorize the courier to leave the package without a signature (e.g., at your doorstep or another location), DANCE WITH THE STARS cannot be held responsible for any loss or damage that may occur during delivery.

All orders are insured from transit to delivery. If you have an issue receiving your order, please contact us at care@dancewtstars.com.

Orders shipped within the United States are delivered on a Delivered Duty Paid (DDP) basis, meaning all taxes are included in the item price.

For orders within the European Union and the United Kingdom, applicable duties and taxes will be calculated based on the destination country at checkout.

All orders that wished to be returned should be shipped within 3 days of being received.

The return will be accepted once the item(s) are inspected by a DANCE WITH THE STARS staff member, in order to be controlled in term of initial quality and conditions.

The item(s) must be undamaged, unused, and unchanged in appearance. The item(s) should show no signs of wear, including scratches and marks, it should also be in the original packaging. If the item(s) pass the quality assurance check, you can exchange or receive a full refund for your order.

Please note: rings that have been adjusted or altered by a third-part jeweller cannot be returned.

In order to return your order, you must have proof of purchase via a receipt and email this to care@dancewtstars.com alongside your order number and the item you wish to return or exchange.

It is the customers responsibility to pay for shipping when returning an order. Please note that DANCE WITH THE STARS  does not take responsibility for packages that get lost in transit while being returned to us. Returning an item may incur customs costs and additional taxes which are the responsibility of the customer. DANCE WITH THE STARS  covers the cost of shipping your order, but we do not cover the cost of returning an order.

You must obtain a pre-approval email before retuning and order, otherwise it will not be accepted.

Please contact care@dancewtstars.com if your item(s) are damaged, defective, or incorrect. Attach an image of the issue and along with your order number and we will get back to you to resolve the issue.

Refunds are processed upon DANCE WITH THE STARS  receiving the item(s) and inspecting the item(s). If the item passes inspection, you will receive an email confirming your refund.

For orders paid for by credit or debit card, direct debit, PayPal or directly via Klarna’s app or website, the refunded amount will be returned to the corresponding account or card within 12 working days from the time the return is processed. For orders paid by invoice, Klarna will contact you to request the necessary information to process your refund.

If you return your item(s) before you pay your Klarna invoice, please make sure to pause your statement either on your Klarna app or by contacting Klarna’s Customer Support. In this way, you don't have to worry about reminders or late payment fees while you're waiting for us to process the return.

Returns may be in transit for up to 10 working days. Once the package arrives at our warehouse, it may take a further 8 working days until the money reaches your account, depending on the payment method.

Refunds may only be issued to the credit card, PayPal account, or in accordance with the Klarna payment method used to make the original purchase.